Shop Policies

Ordering and Payment

• This is a pre-order shop. An item being “in stock” means I have the capacity to make it for you within the timeline of 4-6 weeks. Keep in mind this time frame can vary depending on order size and on other existing commitments.

 

• If you would like to order a piece outside of the options available online, or to add a customization to your piece (commissioned pieces) please email me directly at mountainridgepottery@gmail.com.

 

• All listed prices online do not include tax or shipping.

 

• Local pickup is available. Just select this at checkout. I will contact you to arrange pickup once your order is ready.

 

• Refunds and Cancellations- Cancellations are accepted within one calendar week of your order, as long as the order hasn’t shipped and it isn’t a custom order. No cancellations for custom/commissioned orders.

Email me at mountainridgepottery@gmail.com with your cancellation request. I will refund your payment within 7 days of the written request.